[PRELIMINARY OPEN MEETING]
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THE COUNCIL WILL NOW RECESS INTO EXECUTIVE SESSION IN TRAINING ROOM A TO HOLD A CLOSED EXECUTIVE MEETING TO THE PROVISIONS OF VERNON'S TEXAS CODES ANNOTATED GOVERNMENT CODE, CHAPTER 551 THE OPEN MEETINGS ACT, IN ACCORDANCE WITH THE AUTHORITY CONTAINED IN SECTION 551.071 TO CONSULT WITH THE ATTORNEY TO RECEIVE LEGAL ADVICE AND DISCUSS LITIGATION.
SECTION 551.087 TO DISCUSS ECONOMIC DEVELOPMENT MATTERS.
THANK YOU. I NOW DECLARE THAT THE PLANO CITY COUNCIL PRELIMINARY OPEN MEETING IS RECONVENED IN OPEN SESSION, THAT ALL COUNCIL MEMBERS ARE PRESENT.
I'LL SECOND THE MOTION. OKAY. THANK YOU. I HAVE A MOTION, A SECOND TO APPROVE THAT MOTION.
LISA, WE NEED TO DO THIS. YEAH. SO, ALL IN FAVOR, RAISE YOUR HAND.
PUBLIC SAFETY COMMUNICATIONS. SUSAN CARR.
GOOD EVENING EVERYONE. I'M SUSAN CARR, I'M THE DIRECTOR OF PUBLIC SAFETY COMMUNICATIONS, OR PLANO 911, AS WE LIKE TO CALL OURSELVES SOMETIMES. HERE TO GIVE YOU AN OVERVIEW OF OUR DEPARTMENT TONIGHT.
SOME ARE PROVIDED THROUGH A REGIONAL PLANNING COMMISSION OR A 911 DISTRICT.
IT DEPENDED ON IF THE CITY COMMITTED EARLY ENOUGH ON TO PROVIDE THAT 911 SERVICE PLANO DID.
AND SO WE ARE A MUNICIPAL EMERGENCY COMMUNICATIONS DISTRICT.
SOME OF THE BENEFIT TO THAT IS IN THAT THE 911 FEE THAT IS ON YOUR HOME PHONE, IF YOU STILL HAVE ONE OR ON YOUR CELL PHONE WE RECEIVE THOSE PROFITS OR THOSE REVENUES. THEY COME, THEY COME THROUGH THE STATE TO THE CITY.
AND THEN THAT'S WHAT HELPS TO FUND OUR DEPARTMENT AND OUR EQUIPMENT AND OUR 911 NETWORK.
YOU CAN SEE WE'RE FUNDED THROUGH THE GENERAL FUND, 76%.
AND THEN WE RECEIVE PART OF OUR BUDGET IS 15% STATE 911 FEES, LOCAL 911 FEES ARE FOR A LANDLINE OR A VOICE OVER IP PHONE IF YOU HAVE ONE AT YOUR HOME ANYMORE.
VERY FEW PEOPLE HAVE THAT ANYMORE. THAT'S WHY IT'S SUCH A SMALL PERCENTAGE OF OUR BUDGET.
AND THEN THIS LAST YEAR, WE RECEIVED SOME STATE GRANTS.
1% OF OUR BUDGET WAS ATTRIBUTED TO A STATE GRANT AS WELL.
THAT WAS TO IMPLEMENT OUR NEXT GENERATION 911 SYSTEM.
THE OPERATIONS DIVISION IS REALLY WHERE THE RUBBER MEETS THE ROAD.
THAT'S WHERE OUR CALL TAKERS AND DISPATCHERS AND DISPATCH SUPERVISORS WORK.
AND THEN THEY DISPATCH POLICE AND FIRE RESCUE TO CALLS.
THEY'RE BRINGING OUR TEAM MEMBERS IN RECRUITING AND HIRING.
AND THEN WE HAVE TRAINING COORDINATORS THAT ARE RESPONSIBLE FOR TRAINING THEM. IT'S A COMPLEX JOB, AND IT TAKES A REALLY, YOU KNOW, A GOOD 4 TO 5 MONTHS THAT BEFORE THEY'RE OPERATING OR ANSWERING PHONES ON THEIR OWN, AND THEN ADDITIONAL TIME FOR WHEN THEY'RE WORKING ON A RADIO CHANNEL OR A RADIO POSITION, TALKING TO THE FIELD RESPONDERS.
MY DISPATCHERS WORK 12 HOUR SHIFTS. THEY WORK 7:00 A.M.
TO 7:00 P.M., 7:00 P.M. TO 7:00 A.M., AND THEN THERE'S A CALL TAKER SHIFT FROM 11:00 A.M.
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TO 11:00 P.M. THAT'S WHEN THE BULK OF OUR ACTIVITY IS.SO THEY'RE WORKING THAT HEAVIER PERIOD ACTIVITY PERIOD OF TIME.
WE CONDUCT OUR BUSINESS OUT OF TWO WELL OUT OF TWO CENTERS.
AND THEN OUR BACKUP SITE IS AT THE EMERGENCY OPERATIONS CENTER.
WE TEST THAT MONTHLY. WE DON'T OPERATE OUT OF THERE EXCEPT FOR IN EMERGENCIES OR WHEN WE'RE, YOU KNOW, IF THERE'S SOMETHING GOING ON THAT WE NEED SOMEONE AT THE EMERGENCY OPERATIONS CENTER.
I WANTED TO MENTION THAT A LOT OF TIMES WHEN YOU HEAR INFORMATION, YOU KNOW, WE RECEIVE A CALL INFORMATION, YOU THINK ABOUT SOMEONE PICKING UP THE PHONE AND CALLING US WITH THAT INFORMATION.
BUT THE JOB IS REALLY EVOLVED AND HAS BECOME SO MUCH MORE COMPLEX.
THERE ARE SO MANY WAYS THAT WE'RE RECEIVING CALL FOR SERVICE INFORMATION FOR POLICE OR FIRE.
WE TALKED ABOUT LANDLINES AND MOBILE PHONES JUST A MINUTE AGO.
IN PLANO WE CAN RECEIVE AN SMS MESSAGE. WE'RE WORKING TOWARDS RECEIVING WHAT THEY CALL REAL TIME TEXT IN THE NEAR FUTURE, WHERE WE CAN SEE THE CHARACTERS BEING TYPED AND WE JUST ARE MOVING INTO THE ABILITY TO RECEIVE A PICTURE OR A STREAM FROM YOUR CELL PHONE.
A COUPLE OTHER WAYS. YOUR WATCH, YOUR SMARTWATCH OR YOUR WEARABLE CAN CALL 911 IF IT DETECTS A FALL OR, YOU KNOW, A HARD FALL AND THEN TDD/TTY. I WANT TO MENTION THAT YOU KNOW, WE HAVE THAT ACCESSIBILITY FOR PEOPLE WHO ARE HARD OF HEARING BECAUSE 911 IS FOR EVERYONE. A TYPICAL DAY IN PSC, WE CALL OUR [LAUGHTER] SHORTENED PSC.
YOU KNOW, WE ANSWER AN AVERAGE OF 739 CALLS A DAY, 350 OF THOSE ARE FROM 911.
AND OF THOSE 350, 83.5% ARE FROM A CELL PHONE OR A MOBILE DEVICE.
AND SO THAT'S WHY, YOU KNOW, WE WILL ALWAYS ASK PEOPLE, WHAT'S THE ADDRESS OF YOUR EMERGENCY? AND THEN WE'LL ASK THE PHONE NUMBER, BECAUSE IF WE GET CUT OFF, IF YOUR PHONE IS WE WANT THAT IMPORTANT PIECE OF INFORMATION FIRST, WE CAN SEND FIELD RESPONDERS TO THE LOCATION OF THE EMERGENCY AND THEN TRY TO CALL THEM BACK.
SO WE'RE ALWAYS GOING TO TRY AND ASK FOR THAT INFORMATION FIRST.
SO FOR OVER 300 DIFFERENT LANGUAGES AND THESE ARE OUR TOP FIVE.
AND THOSE HAVE BEEN WE'RE ON PAR FOR THOSE SAME LANGUAGE TRANSLATIONS THIS YEAR AS WELL.
WHEN POLICE AND FIRE COME UP AND TALK WITH YOU GUYS, THEY TALK ABOUT THEIR RESPONSE TIMES.
AND WE'RE AT THE VERY FRONT END OF THAT RESPONSE TIME.
THE INDUSTRY STANDARDS FOR OUR INDUSTRY ARE THE 90% WITHIN 15 SECONDS, 95% WITHIN 20.
JUST A LITTLE BIT OF A DIFFERENCE THERE. 82% OF THE CALLS THAT WE TAKE ARE ON THE POLICE SIDE FOR POLICE, EMERGENCY AND POLICE NON-EMERGENCY. WE HANDLE BOTH.
AND SO A LOT OF THE MATTERS CAN ALSO BE HANDLED AND REFERRED OFF.
OUR CALL TAKERS SPEND THE TIME ON THE CALLS WITH THE POLICE CALLS OFFERING SAFETY CONCERN, INFORMATION AND INSTRUCTION PRIOR TO POLICE ARRIVAL, AS WELL AS DE-ESCALATING SOME OF THAT CONFLICT AS WELL.
THE OTHER 17.5% ARE FOR FIRE AND EMS CALLS, 10.9% OF THOSE ARE EMS. ON THE EMS SIDE, WE'RE STAYING ON THE PHONE AFTER WE GET THAT BASIC INFORMATION.
AFTER WE GET THE ADDRESS AND THE PHONE NUMBER AND THE WHAT THE PROBLEM NATURE IS OR WHAT'S GOING ON,
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THE FIRE RESCUE IS DISPATCHED. IT'S THE EMS OR THE OR THE TRUCK OR THE ENGINE IS DISPATCHED.WE'RE OFTEN PROVIDING LIKE HEMORRHAGING INSTRUCTIONS, STOP THE BLEED, HEIMLICH MANEUVER, CHILDBIRTH, CPR COMPRESSIONS, OR MAINTAINING AN AIRWAY FOR SOMEONE UNTIL FIRE RESCUE CAN BE BESIDE THEM TO HELP THEM.
AND WE STAY ON THAT CALL UNTIL THEY'RE RIGHT THERE.
AND WE CAN HAND OFF THE PATIENT TO THE PARAMEDIC.
ON TOP OF THE ANSWERING THE CALLS AND THE OTHER SERVICES WE PROVIDE.
WE DO HAVE SOME SERVICES IN PLANO THAT WE THAT PLANO 911 PROVIDES AND IS.
THE FIRST IS THE PLANO CARE CALL. AND THAT IS A CALL THAT IS AN AUTOMATED.
IF THE CALL IS MADE TO THEM AND THERE IS NO RESPONSE ON THE CALL OR THEY PUSH THE WRONG BUTTON.
ANOTHER PARTNERSHIP WE HAVE IS WITH SMART911.
AND IT ALLOWS THEM THE OPPORTUNITY TO PUT ANY CRITICAL INFORMATION THEY WANT TO PUT ABOUT THEIR HOME, ABOUT THEIR FAMILY MEMBERS MEDICATIONS THEY MAY TAKE, ANY PETS THEY HAVE IN THE HOME, THAT KIND OF INFORMATION THAT THEY MAY WANT RESPONDERS TO KNOW AND HAVE THAT WHERE WE CAN RELAY THAT INFORMATION, IT POPS UP ON THE CALL TAKER SCREEN, AND THEN WE CAN RELAY THAT TO THE FIELD UNIT.
AND WE DO NOT HAVE ACCESS TO THAT INFORMATION ON A DAILY BASIS.
IT'S STORED AT SMART911. WE ONLY RECEIVE IT IF THEY CALL.
FINALLY WE PARTNER WITH WHAT3WORDS IT'S AN APP, BUT YOU REALLY DON'T HAVE TO HAVE THE APP.
WE RECEIVE THE THREE WORDS WHEN YOU CALL INTO DISPATCH.
WHAT THIS IS, IS THIS COMPANY HAS DIVIDED THE WORLD INTO 10 BY 10 FOOT SQUARES, AND IT REALLY HELPS TO PINPOINT A LOCATION WHERE SOMEONE'S AT FOR IN OUR AREA. YOU KNOW, THIS WOULD BE REALLY USEFUL IF SOMEONE'S AT ARBOR HILLS IN THE NATURE PRESERVE AND THEY DON'T KNOW, YOU KNOW, I'M OVER THE BRIDGE ON THE RIGHT, THAT KIND OF THING.
[LAUGHTER]. SO THE THREE WORDS WOULD REALLY HELP.
AND YOU KNOW EVEN WHAT3WORDS HERE AT THIS BUILDING, THE ENTRANCES HAVE DIFFERENT WORDS.
SO IF YOU WANT TO MEET SOMEONE AT THE NORTH ENTRANCE, THEY DON'T.
OR ENTRANCE NUMBER 3. YOU CAN ALSO GIVE THEM THEIR WORDS AS WELL.
BUT YOU KNOW, THIS IS REALLY DESIGNED TO TAKE THE SEARCH OUT OF SEARCH AND RESCUE.
A LOT OF AGENCIES ARE MOVING TO AI FOR NON-EMERGENCY, NOT 911.
SO WE'RE REALLY EXCITED ABOUT THAT. AND AS YOU ALL KNOW, THE BOND ELECTION WAS PASSED THIS LAST YEAR AND PUBLIC SAFETY COMMUNICATIONS WAS A PART OF THAT. AND WE WILL BE CO-LOCATING WITH THE POLICE DEPARTMENT IN THEIR NEW HEADQUARTERS AT PARK AND ALMA.
SO WE CONTINUE TO MAINTAIN OUR ACCREDITATIONS AND EXCEED OUR INDUSTRY STANDARDS.
AND WITH THAT, IF YOU HAVE ANY QUESTIONS, I'D BE HAPPY TO ANSWER THEM.
THANK YOU, SUSAN. ANY QUESTIONS FOR SUSAN? MARIA.
SO, SUSAN, FIRST OF ALL, I WANT TO THANK YOU.
AND 911 IS AMAZING IN PLANO. I'VE USED IT A COUPLE OF TIMES.
DON'T ASK ME WHY. BUT THE RESPONSE IS ALWAYS BEEN VERY, VERY INSTANT.
AS A MATTER OF FACT, I BARELY EVEN HAVE A CHANCE TO BREATHE.
AND THE POLICE IS ALREADY AT MY DOOR. I DO HAVE A QUESTION THOUGH WITH REGARD TO THE LANGUAGE LINE.
I'M ACTUALLY VERY CURIOUS. SO IS THERE A LAG TIME WITH REGARD TO GETTING SOMETHING TRANSLATED WITH THE LANGUAGE LINE? YOU KNOW, IT'S, WE HAVE TO CONFERENCE IN THE LANGUAGE LINE AND HAVE THEM COME ONLINE AND WE TELL THEM WHAT LANGUAGE WE HAVE.
YEAH. IT'S, YOU KNOW, IT'S IT CAN BE 30S. THERE HAVE BEEN TIMES IT'S BEEN A LITTLE BIT LONGER.
WE ARE MOVING INTO SOME CLOUD SERVICES THAT ALSO OFFER TRANSCRIPTION.
BUT THE PROBLEM IS, YOU KNOW, IT'S AI AND WILL IT DETECT THE RIGHT LANGUAGE?
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YOU KNOW, SO WE, WE WANT TO CONTINUE OUR PARTNERSHIP WITH THE LANGUAGE LINE, BUT IT DOES TAKE SOME TIME TO GET THEM ON THE PHONE.SO IS THERE ANY, IS THERE ANY TYPE OF DEDICATED SERVICE THAT POTENTIALLY WOULD LANGUAGE LINE THAT YOU GUYS COULD WORK OUT? SO WE USE A COMPANY CALLED PROPIO AND THEY. YOU KNOW, THEY WERE JUST BOUGHT, YOU KNOW, THEY JUST BOUGHT CYRACOM THE OTHER COMPANY AND THEY WERE DEDICATED TO 911. OKAY. BUT AGAIN, YOU KNOW, YOU STILL HAVE TO GO THROUGH THE LITTLE PIECE OF THE LANGUAGE AND REALLY, YOU KNOW, THERE THERE'S WHEN WE SAY, WHAT IS YOUR ADDRESS? THEY'RE SUPPOSED TO SAY EXACTLY WHAT IS YOUR ADDRESS.
YOU KNOW, THAT KIND OF THING. THANK YOU SO MUCH.
YOU'RE WELCOME. ANYONE ELSE? THANK YOU. THANK YOU, SUSAN.
OUR NEXT ITEM IS CONSENT AND REGULAR AGENDAS.
I KNOW THAT WE HAVE A SPEAKER FOR ITEM E, SO WE WILL PULL THAT.
IS THERE ANY OTHER ITEM COUNCIL MEMBER WOULD LIKE TO REMOVE? ANY ITEMS FOR DISCUSSION ON FUTURE AGENDAS? OKAY.
WE WILL TAKE A RECESS AND RETURN AT 7:00.
* This transcript was compiled from uncorrected Closed Captioning.