[PRELIMINARY OPEN MEETING]
[00:00:04]
THE COUNCIL WILL NOW RECESS INTO EXECUTIVE SESSION IN TRAINING ROOM A TO HOLD A CLOSED EXECUTIVE MEETING PURSUANT TO THE PROVISIONS OF VERNON'S TEXAS CODES ANNOTATED GOVERNMENT CODE, CHAPTER 551, THE OPEN MEETINGS ACT IN ACCORDANCE WITH THE AUTHORITY CONTAINED IN SECTION 551.071, TO CONSULT WITH THE ATTORNEY TO RECEIVE LEGAL ADVICE AND DISCUSS LITIGATION.
DID YOU TURN IT ON? RECORD. OKAY. I NOW DECLARE THE PLANO CITY COUNCIL PRELIMINARY OPEN MEETING IS RECONVENED IN OPEN SESSION THAT ALL COUNCILMEMBERS ARE PRESENT.
SO WE HAVE SEVERAL APPOINTMENTS THIS TIME OF THE YEAR.
AND OUR FIRST ONE IS BOARD OF ADJUSTMENT, INTERIM MEMBER, ALTERNATE MEMBERS AND CHAIR.
GO AHEAD. OH, SORRY. THANK YOU, MR. MAYOR. FOR THE BOARD OF ADJUSTMENTS, WE WOULD MAKE A MOVE TO APPOINT MICHAEL PIREK FROM AN ALTERNATE TO A REGULAR MEMBER.
AND AS CHAIR, WOULD NOMINATE KAREN BELLESSA AS THE CHAIR.
OKAY. HAVE A SECOND. SORRY, I'M NOT DOING MY JOB.
I SHOULD. SECOND THAT. I SHOULD TURN ALL OF YOU ON RIGHT NOW.
OKAY. I HAVE A MOTION AND A SECOND TO APPOINT MICHAEL PIREK AS A MEMBER AND KAREN BELLESSA AS THE CHAIR. ARE WE GOING TO VOTE HAND VOTE. OKAY. SO, ALL IN FAVOR, RAISE YOUR HAND.
MOTION PASSES 8 TO 0. OKAY. NEXT ITEM. BUILDING STANDARDS COMMISSION.
MR. MAYOR, I WOULD LIKE TO. I MOVED TO APPOINT WILLIAM CLAY AS CHAIR OF THE BOARD.
OKAY. AND I MOVE TO APPOINT JUSTIN ADCOCK AND JOHN GALLAGHER AS MEMBERS OF THIS BOARD.
I SECOND. I SECOND THE MOTION. OKAY. I HAVE A MOTION AND A SECOND TO APPROVE THE APPOINTMENTS OF THE BUILDING STANDARDS COMMISSION. ALL IN FAVOR? MOTION PASSES, 8 TO 0. THANK YOU. NEXT ITEM. HERITAGE COMMISSION.
AND AT THIS POINT, WE MAYOR PRO TEM TU AND I WILL DECIDE ON A CHAIR AT THE NEXT MEETING.
OKAY. I SECOND THAT MOTION. ALL RIGHT, SO I HAVE A MOTION, A SECOND TO APPROVE THE THREE MEMBERS, THREE NEW MEMBERS ON THE HERITAGE COMMISSION.
ALL IN FAVOR, RAISE YOUR HAND. MOTION PASSES, 8 TO 0.
THANK YOU. LISA, LET ME KNOW IF YOU DON'T HEAR THE NAMES.
IN THE LAST THE LAST ONE ON THIS ITEM IS PLANNING AND ZONING COMMISSION CHAIR.
MR. MAYOR, I MOVE TO APPOINT BENNETT RATLIFF AS CHAIR OF THE PLANO PLANNING AND ZONING COMMISSION.
I'LL SECOND THAT MOTION. OKAY, SO I HAVE A MOTION AND A SECOND TO APPOINT BENNETT RATLIFF AS CHAIR OF THE PLANNING AND ZONING COMMISSION. ALL IN FAVOR, RAISE YOUR HAND. MOTION PASSES, 8 TO 0.
THANK YOU. ALL RIGHT. NEXT ITEM IS MORE APPOINTMENTS.
WE'LL START WITH THE ANIMAL SHELTER ADVISORY COMMITTEE.
THAT WOULD BE DEPUTY MAYOR PRO TEM AND COUNCILMEMBER LAVINE.
[00:05:11]
WHERE'D YOU GO? OKAY. THERE YOU GO. SORRY, I THINK I MESSED UP.GO AHEAD. OH, THERE. OKAY. MAYOR, I MOVE TO APPOINT MICHAEL HIGGINS AS A MEMBER AND LEAVE TAMMY CHOW-HAYES AS THE CHAIR. AND WE STILL HAVE AN OPEN CITIZEN OR.
EXCUSE ME, AN OPEN APPOINTMENT FOR A VETERINARIAN.
WE'RE STILL LOOKING FOR. OKAY, SO I HAVE A MOTION TO TO APPOINT TAMMY CHOW-HAYES AS THE CHAIR AND MICHAEL HIGGINS AS THE NEW MEMBER.
CORRECT. ALL RIGHT. DID I HEAR A SECOND? SO GO AHEAD.
ALL IN FAVOR, RAISE YOUR HAND. THANK YOU. MOTION PASSES 8 TO 0.
AND NOMINATE PENNY ROBE TO REMAIN AS CHAIR. OKAY, I'LL SECOND THAT.
DID YOU GET. OH, YEAH. EXCUSE ME. I'LL MAKE THAT MOTION.
YOU GOT. YOU'RE UP. YOU'RE ON. OH. GO AHEAD.
OKAY, SO I HAVE A MOTION TO SECOND FOR THE APPOINTMENT OF THE BUILDING STANDARD.
I MEAN, EXCUSE ME. CIVIL SERVICE COMMISSION. ALL IN FAVOR, RAISE YOUR HAND.
DEPUTY MAYOR VIDAL, HOW DO YOU VOTE? THANK YOU.
AND MOTION PASSES EIGHT ZERO. NEXT ITEM IS COMMUNITY RELATIONS COMMISSION.
LET ME TURN YOU ON. GO AHEAD. MAYOR AND COUNCIL.
I MOVE TO APPOINT AS A MEMBER SUSAN SWAN SMITH AND THEN AS CHAIR.
COMMISSION. ALL IN FAVOR, RAISE YOUR HAND. THANK YOU.
MOTION PASSES 8 TO 0. NEXT ITEM IS CULTURAL ARTS COMMISSION.
MR. MAYOR I MOVE TO APPOINT JOHNNY ZANG IN THE INTERIM APPOINTMENT.
AND SANDRA WOLFE IN THE FULL APPOINTMENT AND TO MAINTAIN DIANE GOEBEL AS THE CHAIR.
ALL IN FAVOR, RAISE YOUR HAND. MOTION PASSES 8 TO 0.
NEXT ITEM IS LIBRARY ADVISORY BOARD. OKAY. MAYOR AND COUNCIL, WE'VE MOVED TO APPOINT ABBY ADLER AS THE CHAIR.
AND THEN FOR MEMBERS, LAURA ADCOCK, KRISTINA AMBERS, JODY GILZEAN, GREG MILLER, AND JOHN CORKY. IS THAT WHAT YOU WROTE DOWN? I CAN'T READ YOUR HANDWRITING.
I THINK THAT'S ALL OF THEM. WHAT WAS THE LAST NAME? WHAT WAS THE.
WE HAVE LAURA ADCOCK, KRISTINA AMBERS, JODY GILZEAN, TOM MCCOKEY, AND ERIC LEWIS.
THERE YOU GO. TOM MCCOKEY. OKAY. AND WHAT WAS THE LAST ONE ERIC LEWIS.
DID YOU GET THAT LISA. THAT'S A LOT. ALL RIGHT.
SO I HAVE A MOTION TO APPOINT. NEW MEMBERS OF THE LIBRARY ADVISORY BOARD.
HAVE A MOTION A SECOND. IS THAT RIGHT? SECOND.
OKAY. MOTION AND SECOND. ALL IN FAVOR, RAISE YOUR HAND.
MOTION PASSES. THANK YOU. PARKS AND RECREATION PLANNING BOARD.
GOODNESS. OH, I GOT YOU. THANK YOU, MR. MAYOR, FOR PLANO PARK AND RECREATION BOARD, NOMINATE PATRICIA JOHNSON TO REMAIN AS CHAIR.
[00:10:01]
NEW MEMBERS NOMINATE KRISTIN REINAKER, STEVE MCGILL AND TAMMY PELOQUIN.I'LL SECOND THAT. OKAY, SO I HAVE A MOTION AND A SECOND TO APPOINT THE CHAIR AND THREE NEW MEMBERS. ALL IN FAVOR? RAISE YOUR HAND. MOTION PASSES 8 TO 0. NEXT ITEM IS PLANO HOUSING AUTHORITY. I APPOINT JODY GILZEAN. MONICA? YES. SHE DID. THAT WAS NOT FAIR. WELL, LET ME SEE IF I CAN DO IT. DO THIS AGAIN.
NO. I'LL WAIT. MONICA COLEMAN. MICHAEL KIST AND JAMES TUCKER. AND I'LL SECOND THAT. I DON'T THINK I THINK I APPOINT, BUT I APPRECIATE YOUR SECOND. OH, WE'LL VOTE NO, GOOD FOR US.
ALL IN FAVOR, PLEASE RAISE YOUR HAND. MOTION PASSES 8 TO 0.
THANK YOU. RETIREMENT SECURITY PLAN COMMITTEE.
MAYOR AND COUNCIL. I'D LIKE TO NOMINATE KALE SEARS TO FILL THE APPOINTMENT.
AND FOR CHAIR, I WOULD LIKE TO HAVE ABBY OWENS.
ALL RIGHT, I'LL MAKE THAT A MOTION. SECOND. OKAY, SO I HAVE A MOTION AND A SECOND TO APPOINT THE CHAIR. ABBY OWENS AND A NEW MEMBER, KALE SEARS.
ALL IN FAVOR? RAISE YOUR HAND. MOTION PASSES 8 TO 0.
SENIOR ADVISORY BOARD. MR. MAYOR I MOVE TO APPOINT HEATHER JONES AND YAMASITA THOMPSON. AND WE WILL APPOINT THE CHAIR AT THE NEXT MEETING. SECOND. OKAY, SO I HAVE A MOTION AND A SECOND FOR TWO NEW APPOINTMENTS OF THE SENIOR ADVISORY BOARD. ALL IN FAVOR, RAISE YOUR HAND. MOTION PASSES 8 TO 0.
OKAY. NEXT ITEM. TAX INCREMENT FINANCING REINVESTMENT ZONES NUMBER TWO AND THREE BOARDS.
SO, MAYOR AND COUNCIL, I MOVE TO APPOINT A MEMBER, TERESITA HARRIS, MEMBER NATHAN HENDERSON, AND MEMBER ANGELITA MAY. AND FOR CHAIR TO BE AT THE NEXT MEETING PENDING.
ALL IN FAVOR, RAISE YOUR HAND. THANK YOU. MOTION PASSES 8 TO 0.
THE NEXT ONE IS TAX INCREMENT FINANCING REINVESTMENT ZONE NUMBER FOUR.
BOARD CHAIR. MR. MAYOR, I'M JUST GOING TO TAKE A GUESS THAT COUNCILMAN LAVINE IS GOING TO AGREE WITH THIS, THAT IT'S WE'RE JUST GOING TO CONTINUE WITH THE CURRENT CHAIR, WHOSE NAME IS BRIAN DUCHOUQUETTE.
OKAY. I SECOND. GOOD. SO I HAVE A MOTION AND A SECOND TO REAPPOINT BRIAN DUCHOUQUETTE, THE CHAIR OF THE TAX INCREMENT FINANCING REINVESTMENT ZONE NUMBER FOUR.
ALL IN FAVOR? RAISE YOUR HAND. MOTION PASSES 8 TO 0.
AND LASTLY, TAX INCREMENT FINANCING REINVESTMENT ZONE NUMBER FIVE.
MEMBERS AND CHAIR. MR. MAYOR, I MOVE TO APPOINT DEVIN HOUSE AS A NEW MEMBER AND KEEP JEANINE CADENA AS THE CHAIR OF THE TAX INCREMENT FINANCING REINVESTMENT ZONE NUMBER FIVE.
SECOND. SECOND. THANK YOU. SO I HAVE A MOTION A SECOND TO REAPPOINT JEANINE CADENA AS THE CHAIR AND DEVIN HOUSE AS A NEW MEMBER. ALL IN FAVOR, RAISE YOUR HAND.
MOTION PASSES 8 TO 0. THANK YOU VERY MUCH. AND THANK YOU FOR ALL OF THOSE.
[00:15:01]
FOR YOUR SERVICE TO OUR BOARDS AND COMMISSIONS.THEY MEAN SO MUCH TO OUR DECISION MAKING. AND WE APPRECIATE ALL THE WORK THAT YOU PUT INTO IT.
NEXT ITEM IS DISCUSSION AND DIRECTION REGARDING NOMINATIONS TO THE COLLIN CENTRAL APPRAISAL DISTRICT AND DENTON CENTRAL APPRAISAL DISTRICT BOARDS COUNCIL. SO THE APPRAISAL DISTRICTS AFTER SB 2 CHANGED THE WAYS THEY APPOINTED OR RECEIVED THEIR APPOINTMENTS.
PART OF THEM ARE THE MEMBERS ARE APPOINTED, PART ARE ELECTED.
AND LAST YEAR WHEN WE MADE APPOINTMENTS, THEY SPLIT THE TERMS ONE AND THREE YEARS.
AND SO NOW WE'RE TAKING THOSE THAT WERE ONE YEAR AND REFILLING THOSE POSITIONS.
WE NEED TO SUBMIT A RESOLUTION TO THE APPRAISAL DISTRICT BY THE 15TH OF THIS MONTH.
SO IF YOU WANT TO NOMINATE SOMEONE, THIS ISN'T THE VOTE.
THIS IS NOMINATING MEMBERS. WE'LL NEED TO GET THAT ON THE NEXT AGENDA.
AND SO IF YOU HAVE AN IDEA OF WHO YOU WOULD LIKE TO NOMINATE I'LL TAKE THAT INFORMATION NOW.
AND THEN WE'LL CREATE THAT RESOLUTION. OKAY. DO WE HAVE A LIST OF THOSE THAT, THAT WERE THERE FOR THE ONE YEAR? FOR THE ONE YEAR YES. BRIAN MANSI. ARE ANY OF THESE FROM PLANO? I DO NOT KNOW. OKAY. THAT'S I THINK THAT'S IMPORTANT, AT LEAST FOR, FOR THIS COUNCIL TO MAKE SURE THAT THEY REPRESENT THE CITY OF PLANO IN SOME PART. GO AHEAD. OKAY. SO WE WON'T KNOW.
YEAH. BRIAN MANSI AND JERRY TARTAGLINO IS COLLIN COUNTY AND ANNE PALMACAL AND MIKE HENNIFER IS DENTON COUNTY. AND WE CAN. THOSE ARE THE ONES THAT HAVE SERVED FOR ONE YEAR.
YEAH. AND I GUESS THE OTHER ONE WOULD BE WHAT DO WE KNOW THAT PISD HAS, HAS MADE THEIR DECISION OR DO THEY HAVE. I DO NOT KNOW. OKAY. SO WE WILL WE WILL GET WE'LL ASK FOR THAT FOR THOSE NAMES.
IF WE CAN BEFORE NEXT MEETING AND WE'LL MAKE SURE.
OKAY. I'LL GET WITH PISD. AND THEN I'LL SEND THAT OUT.
WE'LL SEND THAT OUT TO THE COUNCIL. AND THEN WE'LL JUST FILL IN THOSE NAMES.
I'LL HAVE IT READY AND ON THE AGENDA, AND THEN YOU CAN ACT ON IT THEN.
PERFECT. OKAY. IS EVERYBODY OKAY WITH THAT? OKAY.
NEXT ITEM IS THE 2025 CITIZEN SURVEY RESULTS.
JASON GREGORASH. HEY, GUYS. HI. JASON GREGORASH, BUDGET CIP MANAGER.
TODAY, WE'LL BE REVIEWING THE RESULTS OF THE 2025 CITIZEN SURVEY.
ETC INSTITUTE HAS ADMINISTERED THE CITY'S CITIZEN SURVEY AND BUSINESS SURVEY SINCE 2012.
AND THIS EVENING WE'RE JOINED BY JASON MORADO FROM ETC, WHO WILL PRESENT THIS YEAR'S FINDINGS.
YEAH. ALL RIGHT. GOOD EVENING. MY NAME IS JASON MORADO.
I'M THE DIRECTOR OF COMMUNITY RESEARCH AT ETC INSTITUTE.
SO TODAY, I'M GOING TO WALK THROUGH THE KEY FINDINGS FROM THE SURVEY.
I JUST HAVE A LITTLE BACKGROUND ABOUT ETC INSTITUTE.
WE'RE A NATIONAL LEADER IN PROVIDING MARKET RESEARCH FOR LOCAL GOVERNMENTS.
WE'VE BEEN DOING THIS TYPE OF WORK FOR OVER 40 YEARS, AND IN THE LAST TEN YEARS ALONE, WE'VE CONDUCTED SURVEYS IN MORE THAN A THOUSAND COMMUNITIES ACROSS THE COUNTRY, AND THAT INCLUDES A LOT OF WORK THROUGHOUT THE STATE OF TEXAS.
SO THIS IS REALLY THE TYPE OF WORK THAT WE SPECIALIZE IN.
THIS IS JUST AN OVERVIEW OF WHAT I'LL GO THROUGH TODAY.
I'LL GO OVER THE PURPOSE AND METHODOLOGY OF THE SURVEY.
I'LL WALK THROUGH THE KEY FINDINGS. I'LL SUMMARIZE OUR MAIN TAKEAWAYS FROM THE SURVEY.
AND IF THERE ARE ANY QUESTIONS I'LL BE HAPPY TO ANSWER THOSE.
SO THERE ARE SEVERAL REASONS TO CONDUCT A SURVEY LIKE THIS.
ONE IS TO GET AN OBJECTIVE ASSESSMENT OF HOW SATISFIED RESIDENTS ARE WITH MAJOR CITY SERVICES, AND TO DETERMINE WHAT RESIDENTS FEEL ARE THE TOP PRIORITIES FOR THE COMMUNITY.
WE'RE ALSO ABLE TO MEASURE TRENDS FROM YOUR PREVIOUS SURVEYS.
MOST OF THE QUESTIONS ON THIS SURVEY WERE THE SAME ONES WE'VE ASKED BEFORE.
[00:20:01]
THAT WAY, WE CAN MEASURE TRENDS OVER TIME. AND THEN WE'RE ALSO ABLE TO COMPARE YOUR RESULTS WITH OTHER COMMUNITIES ACROSS THE COUNTRY.SO THIS SURVEY WAS SEVEN PAGES LONG. IT'S A FAIRLY LENGTHY SURVEY.
ON AVERAGE, IT TAKES RESIDENTS 15 TO 20 MINUTES TO COMPLETE THE SURVEY.
AS I MENTIONED, THIS IS THE SIXTH RESIDENT SATISFACTION SURVEY WE'VE CONDUCTED FOR THE CITY.
AND THAT'S OUR STANDARD METHODOLOGY FOR THESE TYPES OF SURVEYS.
OUR GOAL IS TO RECEIVE AT LEAST 400 COMPLETED SURVEYS.
WE HAD A VERY GOOD RESPONSE. WE ENDED UP WITH 448 COMPLETED SURVEYS AND THE RESULTS OF THE 448 SURVEYS AT THE 95% LEVEL OF CONFIDENCE HAS A MARGIN OF ERROR OF PLUS OR MINUS 4.6%. ESSENTIALLY, THAT MEANS THAT IF WE CONDUCTED THIS SURVEY THE SAME WAY 100 TIMES, 95 TIMES, THE RESULTS WOULD BE PLUS OR MINUS 4.6 FROM WHAT WE'RE REPORTING.
SO THE RESULTS ARE NEVER PERFECT EVEN FOR A STATISTICALLY VALID SURVEY LIKE THIS.
BUT THE MARGIN OF ERROR IS VERY SMALL. SO HERE WE HAVE A MAP OF THE CITY.
THE RED DOTS ARE HOUSEHOLDS THAT COMPLETED A SURVEY.
WE HAD A GOOD DISTRIBUTION THROUGHOUT THE CITY.
THE AREAS THAT ARE MORE DENSELY POPULATED ARE WHERE WE HAVE MORE RESPONDENTS.
AND THIS BREAKOUT LOOKS SIMILAR TO PREVIOUS YEARS.
WE ALSO FOUND THAT SATISFACTION WITH CITY SERVICES IS MUCH HIGHER IN PLANO THAN OTHER CITIES.
PLANO RATES ABOVE THE US AVERAGE, AND 20 OUT OF THE 25 AREAS THAT WE COMPARED.
AND THAT'S ONE OF THE MOST IMPORTANT QUESTIONS ON THE SURVEY, BECAUSE HERE WE'RE ASKING RESIDENTS TO TAKE INTO ACCOUNT ALL THE SERVICES THAT YOU'RE PROVIDING AND REALLY GIVE AN OVERALL SATISFACTION RATING FOR HOW WELL THE CITY IS DOING PROVIDING SERVICES.
AND THEN THE TOP OVERALL PRIORITIES ARE MAINTENANCE OF CITY STREETS AND PUBLIC SAFETY.
AND THAT'S CONSISTENT WITH YOUR PREVIOUS SURVEYS.
SO I MENTIONED THAT RESIDENTS HAVE A VERY POSITIVE PERCEPTION OF THE CITY.
HERE WE ASKED RESIDENTS TO RATE THE PERCEPTION OF PLANO IN A NUMBER OF DIFFERENT WAYS.
YOU CAN SEE THE DARK BLUE WHERE THOSE WHO ARE VERY SATISFIED.
LIGHT BLUE IS SATISFIED. THE GRAY IS NEUTRAL.
AND WE INTERPRET NEUTRAL AS AVERAGE OR MEDIAN EXPECTATIONS.
IT'S A RATING OF A THREE ON A FIVE POINT SCALE.
SO IT'S NOT A BAD RATING. AND THEN THE PINK ARE THOSE WHO ARE DISSATISFIED OR VERY DISSATISFIED.
SO IF YOU LOOK AT THE TOP ROW, YOU CAN SEE THAT OVER 90% OF RESPONDENTS ARE EITHER VERY SATISFIED OR SATISFIED WITH THE OVERALL QUALITY OF CITY SERVICES, AND THAT'S COMPARED TO ONLY 2% WHO ARE DISSATISFIED.
ONLY 4% DISSATISFIED. IF YOU LOOK AT THE THIRD ROW, YOU CAN SEE 64% OF RESPONDENTS ARE EITHER VERY SATISFIED OR SATISFIED WITH THE OVERALL VALUE THEY RECEIVED FOR CITY TAXES AND FEES. THAT MIGHT SEEM LIKE A LOW NUMBER COMPARED TO THE OTHER RATINGS, BUT A 64% SATISFACTION RATING FOR VALUE FOR TAXES AND FEES IS ACTUALLY A VERY, VERY HIGH RATING.
AND YOU'LL SEE THAT IN A LITTLE BIT WHEN WE LOOK AT SOME BENCHMARKING COMPARISONS.
THIS WAS THE VERY FIRST QUESTION ON THE SURVEY.
HERE WE ASK RESIDENTS HOW SATISFIED THEY ARE WITH MAJOR CITY SERVICES.
ONCE AGAIN THE BLUE WERE THE POSITIVE RATINGS.
THE GRAY ARE NEUTRAL OR AVERAGE AND THE PINK ARE THE NEGATIVE RATINGS.
SO OVERALL, THE POSITIVE RATINGS FAR OUTWEIGH THE NEGATIVE.
THE LOWEST RATED AREAS ARE SIDEWALKS AND MAINTENANCE OF CITY STREETS.
BUT EVEN FOR THOSE AREAS, YOU CAN SEE THERE ARE MORE POSITIVE THAN NEGATIVE RESPONSES.
ANSWERS JUST A LITTLE BIT MORE POSITIVE THAN NEGATIVE WHEN IT COMES TO STREETS.
AND IF YOU LOOK AT THE TOP OF THE CHART, YOU CAN SEE THE HIGHEST RATED AREAS ARE FIRE SERVICES, EMS, LIBRARY, 911 SERVICES, CITY PARKS, RECREATION PROGRAMS AND FACILITIES AND POLICE SERVICES.
[00:25:01]
HERE AGAIN, WE HAVE A MAP OF THE CITY AND WHAT WE DID HERE IS BROKE THE RESULTS OUT BY CENSUS BLOCK GROUP, WHICH IS WHAT THOSE DARK BLACK LINES REPRESENT ARE THE BOUNDARIES OF THE CENSUS BLOCK GROUPS.SO THIS TELLS US IF RESIDENTS IN DIFFERENT PARTS OF THE CITY HAVE DIFFERENT PERCEPTIONS OF THE CITY, OR RATES SERVICES DIFFERENTLY. THIS MAP IS FOR THE OVERALL QUALITY OF CITY SERVICES.
A LOT OF TIMES WHAT HAPPENS IS EVEN IF THE RATINGS ARE VERY POSITIVE OVERALL, ONCE YOU BREAK IT INTO THESE SMALLER GEOGRAPHIC AREAS, IN A LOT OF CITIES, YOU'LL SEE AT LEAST SOME POCKETS WHERE RESIDENTS ARE NOT SATISFIED.
BUT HERE YOU CAN SEE THAT'S NOT THE CASE AT ALL.
THIS MAP IS FOR THE OVERALL QUALITY OF LIFE IN PLANO.
THIS MAP IS FOR THE OVERALL QUALITY OF POLICE SERVICES.
ONCE AGAIN, EVERYTHING IS BLUE, MOST OF IT DARK BLUE, MEANING RESIDENTS THROUGHOUT THE CITY ARE SATISFIED WITH THE OVERALL QUALITY OF POLICE SERVICES. AND THEN FOR THE OVERALL QUALITY OF FIRE SERVICES EVERYTHING IS DARK BLUE, MEANING RESIDENTS THROUGHOUT THE CITY ARE VERY SATISFIED WITH THE OVERALL QUALITY OF FIRE SERVICES. NOW, THIS MAP IS FOR THE OVERALL MAINTENANCE OF CITY STREETS.
YOU CAN SEE THE RESULTS ARE NOT AS POSITIVE HERE, BUT THAT'S TYPICAL.
FIRE AND POLICE ALWAYS RATE HIGHER THAN STREETS IN ANY CITY.
MOST OF THE MAP IS YELLOW, WHICH IS KIND OF AN AVERAGE RATING.
AND THEN THERE ARE A FEW AREAS IN ORANGE WHERE THE RATINGS ARE A LITTLE BIT LOWER.
PLANO RATES SIGNIFICANTLY ABOVE THE US AVERAGE IN 19 OUT OF THE 25 AREAS THAT WE COMPARED.
AND BY SIGNIFICANTLY HIGHER, WE MEAN 5% OR MORE ABOVE THE US AVERAGE.
YOU'LL SEE IN A LITTLE BIT THAT IN MOST CASES, IT'S MUCH MORE THAN 5% ABOVE THE US AVERAGE.
AND PLANO ALSO RAISED SIGNIFICANTLY ABOVE THE TEXAS AVERAGE IN 20 OUT OF THE 25 AREAS.
AND THIS IS BASED ON A NATIONAL SURVEY THAT, ETC.
INSTITUTE CONDUCTS EVERY 1 TO 2 YEARS WITH RANDOMLY SELECTED RESIDENTS ALL ACROSS THE COUNTRY.
SO THIS FIRST CHARTS FOR PERCEPTIONS OF THE CITY.
YOU CAN SEE OVER 90% OF PLANO RESIDENTS ARE SATISFIED WITH THE OVERALL QUALITY OF CITY SERVICES, AND THE REGIONAL AND NATIONAL AVERAGE ARE ONLY AROUND 50%.
YOU CAN SEE PLANO RECEIVED A 64% SATISFACTION RATING WHEN IT COMES TO THE OVERALL VALUE RESIDENTS RECEIVE FOR CITY TAXES AND FEES, WHICH IS JUST ABOUT DOUBLE BOTH THE TAXES AND THE NATIONAL AVERAGE.
THESE ARE COMPARISONS FOR SOME MAJOR CITY SERVICES.
THAT INCLUDES FIRE, EMS AND POLICE SERVICES, LIBRARY, AS WELL AS WATER AND WASTEWATER SERVICES.
YOU CAN SEE PLANO HAS AN 83% SATISFACTION RATING.
THE NATIONAL AVERAGE IS JUST UNDER 40%. THE TEXAS AVERAGE IS ACTUALLY ONLY 30%.
HERE ARE MORE COMPARISONS FOR MAJOR CITY SERVICES.
YOU CAN SEE PLANO RATES SIGNIFICANTLY ABOVE THE TEXAS AND NATIONAL AVERAGE IN MOST OF THESE AREAS.
PLANO HAS AN 80% SATISFACTION RATING, WHICH IS MORE THAN DOUBLE BOTH THE TEXAS AND NATIONAL AVERAGE.
THIS SHOWS HOW SAFE RESIDENTS FEEL IN DIFFERENT SITUATIONS.
AND PLANO ALSO RATES MUCH HIGHER WHEN IT COMES TO HOW SAFE RESIDENTS FEEL IN THEIR NEIGHBORHOOD, BOTH DURING THE DAY AS WELL AS AFTER DARK. HERE.
COMPARISONS FOR PUBLIC WORKS AND MAINTENANCE.
[00:30:08]
FOR PUBLIC TRANSPORTATION, PLANO ACTUALLY RATES A LITTLE ABOVE THE TEXAS AVERAGE, BUT BELOW THE NATIONAL AVERAGE AND THE RATINGS ARE BELOW THE TEXAS AND NATIONAL AVERAGE.WHEN IT COMES TO YOUR WEBSITE, THE AVAILABILITY OF INFORMATION ABOUT GOVERNMENT OPERATIONS, AND THEN EFFORTS TO KEEP RESIDENTS INFORMED ABOUT LOCAL ISSUES.
WE ALSO COMPARED THESE RESULTS TO YOUR PREVIOUS SURVEYS.
OVERALL, THE SATISFACTION RATINGS ARE A LITTLE BIT LOWER THIS YEAR THAN THEY WERE IN YOUR PREVIOUS SURVEY IN 2022, BUT THAT'S A TREND WE'VE SEEN ALL OVER THE COUNTRY, SO THAT'S NOT A SURPRISE.
SOME OF THE BIGGEST INCREASES INCLUDE EMERGENCY MEDICAL SERVICES, HOW SAFE RESIDENTS FEEL IN THEIR NEIGHBORHOOD, HOW SAFE RESIDENTS FEEL IN SHOPPING CENTERS AND BUSINESS AREAS DURING THE DAY, AND FIRE SERVICES.
SOME OF THE BIGGEST DECREASES ARE MAINTENANCE OF CITY STREETS, ROAD TRAFFIC CONGESTION, DART SERVICES AND EFFORTS TO KEEP RESIDENTS INFORMED ABOUT LOCAL ISSUES. SO NOW WE'LL LOOK AT TOP PRIORITIES. WE SAW EARLIER HOW SATISFIED RESIDENTS ARE WITH MAJOR CITY SERVICES. AS A FOLLOW UP QUESTION, WE ASKED WHICH SERVICES ARE THE MOST IMPORTANT FOR THE CITY TO PROVIDE? AND RESPONDENTS COULD PICK UP TO FOUR CHOICES.
SO YOU CAN SEE THE MOST IMPORTANT ARE POLICE SERVICES FOLLOWED BY FIRE SERVICES.
NEXT MOST IMPORTANT ARE EMERGENCY MEDICAL SERVICES, MAINTENANCE OF STREETS AND THEN 911.
SO PUBLIC SAFETY AND THEN MAINTENANCE OF CITY STREETS ARE REALLY BY FAR THE TOP PRIORITIES.
THIS IS SOMETHING THAT WE CALL THE IMPORTANT SATISFACTION RATING.
THIS ANALYSIS IS BASED ON TWO DIFFERENT TYPES OF DATA.
FIRST, WE ASK RESIDENTS HOW SATISFIED THEY ARE WITH SERVICES.
THEN WE ASK WHICH SERVICES ARE THE MOST IMPORTANT FOR THE CITY TO PROVIDE.
AND THE IDEA BEHIND THIS IS THAT THOSE AREAS THAT HAVE A COMBINATION OF LOW SATISFACTION RATINGS, BUT AT THE SAME TIME ARE RATED AS THE MOST IMPORTANT, ARE THE TOP PRIORITIES TO FOCUS ON.
THE REASON WE LIKE TO FACTOR IN BOTH SATISFACTION AND IMPORTANCE WHEN SETTING PRIORITIES IS BECAUSE YOU COULD HAVE SOME AREAS WHERE THE SATISFACTION IS LOW, BUT THAT DOESN'T NECESSARILY MEAN THAT RESIDENTS WANT TO SEE A LOT OF RESOURCES INVESTED INTO THAT AREA.
SO BASED ON THAT, THE TOP OVERALL PRIORITY IS MAINTENANCE OF CITY STREETS.
SECOND IS POLICE SERVICES. AND AFTER THAT, THERE ARE SEVERAL ITEMS THAT ARE REALLY RELATED VERY CLOSELY TOGETHER, INCLUDING PROPERTY STANDARDS ENFORCEMENT, SIDEWALKS AND THEN 911 SERVICES.
SO JUST A QUICK RECAP. WE SAW THAT RESIDENTS HAVE A VERY POSITIVE PERCEPTION OF THE CITY OF PLANO.
THERE ARE A LOT OF EXAMPLES OF THAT IN THE REPORT, BUT ONE OF THE THINGS THAT REALLY STOOD OUT WERE THE HIGH RATINGS FOR THE OVERALL QUALITY OF LIFE IN THE CITY. JUST LIKE IN PREVIOUS YEARS, SATISFACTION WITH CITY SERVICES IS MUCH HIGHER IN PLANO THAN OTHER CITIES.
CUSTOMER SERVICE PROVIDED BY CITY EMPLOYEES AND COMMUNICATION WITH RESIDENTS.
AND THEN THE TOP OVERALL PRIORITIES ARE MAINTENANCE OF CITY STREETS AND PUBLIC SAFETY.
SO OBVIOUSLY VERY, VERY POSITIVE RESULTS ONCE AGAIN.
AND WITH THAT, IF ANYONE HAS ANY QUESTIONS I'D BE HAPPY TO ANSWER THEM.
THANK YOU SO MUCH. WE APPRECIATE THAT. COUNCILMEMBER LAVINE.
THANK YOU, MAYOR. YOU MENTIONED THAT THE SAMPLE YOU TRIED TO MIRROR THE DEMOGRAPHICS.
AND I'M ASSUMING THAT YOU KEPT TO A SIMILAR ANALYSIS OF DEMOGRAPHICS IN THE PREVIOUS SURVEYS, BUT ARE YOU USING A WEIGHTED SAMPLE OR ARE YOU JUST USING IT, THE CONVENIENCE SAMPLE AS IT FALLS? WE DID NOT NEED TO WEIGHT THE DATA BECAUSE WE HAD A VERY GOOD REPRESENTATION FROM ALL THOSE DEMOGRAPHIC AREAS LIKE WE COMPARED AGE, RACE, ETHNICITY, GENDER, GEOGRAPHIC LOCATION, HOUSEHOLD INCOME.
IF WE DIDN'T HAVE A GOOD REPRESENTATION, WE WOULD HAVE WEIGHTED DATA TO MAKE SURE THAT WE DID.
BUT WE HAD A REALLY GOOD REPRESENTATION BASED ON DEMOGRAPHIC AND GEOGRAPHIC.
AND THAT IS HOW WE'VE DONE THE SURVEY BEFORE AS WELL.
SO AS A FOLLOW UP TO THAT IS THIS DATA REFLECT THE AGING OF THE POPULATION IN PLANO? IT DOES. YEAH. WE COMPARE THE DEMOGRAPHICS OF SURVEY RESPONDENTS WITH THE ACTUAL DEMOGRAPHICS OF THE CITY.
BASED ON US CENSUS DATA. YEAH. THANK YOU. YEAH.
[00:35:04]
OKAY. THANK YOU SO MUCH. WE APPRECIATE IT. GREAT.THANK YOU. OKAY. IT'S 7:05, SO WE'RE GOING TO START OUR REGULAR MEETING.
WE'LL COME BACK TO THE LAST COUPLE OF ITEMS ON THE PRELIMINARY OPEN MEETING AS SOON AS WE
OPEN.
* This transcript was compiled from uncorrected Closed Captioning.